Frequently Asked Questions



Many of the questions we frequently receive are answered below. If there is anything you have questions about that we have not covered here, please Contact Us.

 

Registration Policies


How to Register
Payment
Member vs. Non-member Fees
Insufficient Class Registration/Cancellation Policy
Class Location
Changes & Additions
Specific Course Requests
Refund Policy


Online Registration & Technical


Login and My Account
Create Account
Adding additional registrants
Cancelling a registration
Payment methods
Receipts & Invoices


Customer Support

 

Registration Questions
Scott Causley
Training & Workforce Development Manager
(916) 371-2422
causleys@agc-ca.org

Technical Support
Reuben Hopper
IT Administrator
(916) 371-2422
support@agc-ca.org





 

REGISTRATION POLICIES

 

How to Register
Register online at www.agc-ca.org or complete the enrollment form and return with your check made payable to “AGC of California” or with your credit card information. Mail the form to AGC of California at 3095 Beacon Blvd, West Sacramento, CA 95691. Contact name, phone number, fax number, and attendees’ names are necessary; along with e-mail addresses should AGC need to advise students of class changes or cancellations. You will receive a confirmation for the registered class.

Payment
Full course payment must accompany each registration for all attendees prior to class. Payment can be made by check or credit card. Credit card (CC): Fax or mail CC information with registration, or phone in CC information to Scott Causley at (916) 371-2422. Master Card, Visa and American Express accepted. Credit card payment’s can also be made online. This information is encrypted and secure. All credit card information is destroyed after it is charged.

Member Fee
Discounted registration rate applies to AGC of California members that are in good standing with AGC of California. Non-members will receive the standard registration rate.

Insufficient Class Registration/Cancellation Policy
AGC-CA reserves the right to cancel any course or class. Registrants will be notified 48 hours in advance of start date. Cancellation policies vary from class to class. Please read the cancellation policy for each course carefully.

Class Location
Read each course description for location of classes.

Changes & Additions
Additional classes may be added to the AGC-CA curriculum at any time depending upon training needs. Please check the AGC of California’s Training Exchange website at http://training.agc-ca.org, or call AGC-CA at 916-371--2422 for updated information.

Specific Course Requests
To request a course not currently offered, or if specialized training is needed at your company or job site, please contact Scott Causley at (916) 371-2422.

Refund Policy
Cancellations must be made in writing, by fax or e-mail 72 hours prior to the start date of class for registrants to receive a refund. All persons that do not cancel their registration are responsible for full payment.


ONLINE REGISTRATION & TECHNICAL FAQ

 

Login and My Account
All users of this site must login in order to register for courses. Existing AGC of California users can use the same login across all AGC-CA websites. New users can create a web account here to register themselves or other people from the same company.

Create an Account
Both AGC Members and Non-members may create a web user account and register for AGC training courses. Current members in good standing will receive discounted course registration prices where applicable. By creating and account online, you are creating a "web user" account and not joining the Association or establishing membership. If your company is already a member, you must link to your organization during the Create Account process.

Adding Additional Registrants
Users of AGC Training Exchange website may register themselves in addition to other individuals from the same Company/Organization. You will be given the opportunity to specify additional registrants during the registration process and make one payment for the entire registrant group.

Cancelling a Registration
All registration cancellations are subject to AGC's cancellation policy. Cancellations must be made in writing, by fax or e-mail 72 hours prior to the start date of class for registrants to receive a refund. All persons that do not cancel their registration are responsible for full payment.

Payment Methods
We gladly accept credit card payment using Visa, MasterCard and American Express. At this time, we do not accept purchase order, check or Bill Me through our website.

Receipts & Invoices
Receipts for online registrations will be sent via email to the registrant's email account. After the purchase, you will be given the opportunity to specify an additional email address to receive a copy. If you do not receive a receipt to your email inbox, please check your spam filter, check with your company's email administrator or call us to obtain a copy. For invoice arrangements, please call Scott Causley at (916) 371-2422 or email causleys@agc-ca.org.

Training Contact


Scott Causley
Training & Workforce Development Manager
(916) 371-2422
causleys@agc-ca.org